Frequently Asked Questions
Q: What is the typical delivery timeframe?
A: For international deliveries, we rely on our shipping partner's services as they offer great coverage and speed. Delivery times may vary depending on your location, but typically range from 1-15 business days.
Q: I can't find my country in the drop-down list, does that make a difference?
A: No worries, the country selection won't cause any hiccups in your shopping experience. As long as you've selected the currency of your choice and provided a valid delivery address, you're good to go!
We're constantly working to improve our system, and our integration with the shop application is no exception. So, even if your country isn't listed yet, rest assured that it will be added in the near future!
Q: Where are you shipping the items from?
A: Dear First Day’s items are shipped directly from Singapore.
Q: If an item arrives damaged, can I request a refund?
A: If your item arrives damaged, don't worry! We'll issue a credit for the same amount that you can use towards your next purchase. For more information, please refer to our Shipping & Exchange policy.
Q: Where do your products come from?
A: Dear First Day has partnerships with top brands from around the world, including the USA, Europe, Australia, New Zealand, and South Korea. We'll continue to expand our partnerships with other great brands in the future and add them to our list.
Q: How do I use my loyalty points?
A: You can apply your accumulated loyalty points towards your next purchase/purchases.
Q: What are some ways to earn loyalty points more quickly?
A: At Dear First Day, we offer various opportunities for customers to accumulate loyalty points faster. You can participate in our regular campaigns, which include referring friends to purchase from us, tagging and sharing us on social media, and writing a review. Additionally, purchasing products from our store will earn you loyalty points. Please refer to our Rewards Program page for more information.
Q: How should I proceed if the item I purchased is not delivered?
A: Rest assured that all our shipments come with tracking so you can easily monitor the status of your order and have peace of mind. We don't use non-registered mail for deliveries.
Q: What is the best way to get in touch with you?
A: If you need to get in touch with us, there are a few easy ways to do so. You can send us an email at support@dearfirstday.com, you can use the chat function in our store to send us a message or you can drop us a Whatsapp/WeChat message in our Contact Us page. We'll be happy to help you out!
Q: What if I'm from Country A but I would like to pay in a different currency?
A: No worries at all! You can choose your preferred currency regardless of your location, as the country selection won't affect your order. We'll deliver your order to the shipping address you provide during checkout.